F & B

This Restaurant Hospitality Training will teach front of house staff in a restaurant how to deliver good customer service to guests. It explains how to create a welcoming, professional environment for diners through positive behaviour and by fulfilling their need as effectively as possible. 

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The course explains what skills all front of house staff should have, how to maintain a professional appearance and attitude, what to do when guests arrive and want to order, the importance of knowing your food and drink menus, and which laws your restaurant needs to comply with. The knowledge that learners gain from this course will enable them to provide guests with a positive dining experience, and make their restaurant's customer service stand out.